www.ekadesignstudio.com will refund the paid amount only if the order at delivery is damaged, faulty or if the order is wrong.

No refund will be given by www.ekadesignstudio.com if the order has been delivered with the color and size as selected by the customer while placing the order.

In the event of the error having occurred on the part of www.ekadesignstudio.com, the product can be replaced or the amount can be refunded at the sole discretion of www.ekadesignstudio.com.

Partial Refunds

In the case of multiple products being ordered, if for any reason whatsoever, www.ekadesignstudio.com in unable to deliver a certain product/s, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate product/s, www.ekadesignstudio.com shall agree to either provide store credit to be used for future purchases or refund the amount for that particular product. The decision to provide a refund lies at the sole discretion of www.ekadesignstudio.com.

Cancellation

The customer can only cancel the order within 24 hours of placing the order. No cancellations will be entertained after 24 hours.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund. You will be notified of the same.

Credit Issues

The credits against the customer's credit card account normally take three (3) business days to be processed. After which, the corresponding bank may take up to two (2) business days from the date of processing to show the said credits in the customer's account.

Product Disclaimer

The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned on www.ekadesignstudio.com are only approximate values.

Because products on www.ekadesignstudio.com are designer made, hand woven and intricately crafted and sourced from various parts of India, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.

In case you are unsatisfied with the product received from www.ekadesignstudio.com you may contact our team at info@ekadesignstudio.co, sandeepdua@ekadesignstudio.com with your complaints/ feedback.